Shipping Policy

Order Processing Timeframe

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note that during peak periods such as Christmas, there could be potential delays due to a high volume of orders or postal service problems that are outside of our control.

Domestic Shipping  

For most of our jewellery items, we offer a $14.50 flat rate fee for shipping Australia wide.

✓ Express shipping.

✓ Signature on delivery.

✓ Insured.

✓ Tracking.

For higher valued items we charge a $45.00 flat rate fee for shipping Australia wide.

Items purchased over $20,000, we offer FREE postage.

Delivery Timeframes

Same state 1 to 2 business days after lodgement.

Interstate 1 to 3 business days after lodgement.

These timeframes have been taken from the Australia Post website.

Please check the Australia Post service update page for “Possible Delays”. Delays are likely to happen during peak holiday periods, extreme weather events or public emergencies.

In-store pickup (click & collect)

You can skip the shipping fees with free local pickup at our 653 Hay Street Mall, Perth WA showroom. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready.

Our in-store pickup hours are 9:30am to 4:30pm on Monday-Saturday. Please have your order confirmation email and I.D. with you when you come.

International Shipping

Please contact us directly if you wish to ship internationally.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at sales@allgem.com.au with your name and order number, and we will look into it for you.

Refunds, Returns, and Exchanges

We do not refund our jewellery but can offer an exchange or store credit. Please view our Refund, Exchange and Warranty page for more information.

In the event that your order arrives damaged in any way, please email us as soon as possible at sales@allgem.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don’t hesitate to contact us at sales@allgem.com.au