FAQ

  • Q1. How do I contact Allgem Jewellers

    you will find all of our contact information on our Contacts page

     653 Hay Street Mall Perth WA

    Phone number: +61 8 9325 2255

    Fax:  +61 8 9325 6331

     Email:

    mandy@allgem.com.au 

    sales@allgem.com.au

     

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  • Q2. Delivery Areas

    We will deliver to all areas within Australia using Australia post, for any outside orders from all other countries please email us before you place your order...... 

    We have purchase requirements which have to be met for all orders, outside Australia.

    We have a set $15 postage rate throughout Australia.

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  • Q3. Delivery Rates

    All orders within Australia – $15 postage

     

     

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  • Q4. Payment Information

    All prices are in Australian Dollars AUD

    Payments are debited to your credit card when you place your order.

    Orders will not be delivered until payment has been processed.

    You can pay via credit card using our secure order form.

    All orders are encrypted for your security and privacy.

    We accept Visa, Master Card and Amex.

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  • Q5. How to shop online at Allgem Jewellers

    Step 1
    Browse our product range using the Product Catalogue links in the menu.

    Step 2
    When you've decided what you want to order click the Buy Now button next to the product.
    You can order more than one product at a time by selecting "Continue Shopping" and repeating Step 2.

    Step 3
    Enter your details and delivery details (if different from purchaser's details).

    Step 4
    Pay online with your credit card (Visa, MasterCard, Amex) via our secure payment area. This will open in a new window.

    You will be notified if a product is out of stock and given an estimated time of delivery.

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  • Q6. Delivery Time

    For all items posted within Australia please allow up to 5 work days for delivery.
     
    For international orders, please allow 1 - 2 weeks for delivery. Depending on where it is to be shipped to.

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  • Q7. How do I store my jewellery to prevent damage

    Store your jewellery in a way that prevents different pieces from scratching one another. The ideal solution is to keep it in a box with separate compartments.

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  • Q8. How should I care for my Pearls

  • Main Rule is ‘Last on, first off’.
  • Apply makeup and hair products before you put your pearls on, and avoid contact with deodorant, sunscreen and chlorinated water, which can dull their lustre over time causing spots & blotches. It is also best not to wear perfume where you intend to wear your pearls.
  • Always take off your pearl rings before applying hand creams and soaps.
  • Never use commercial jewellery cleaners unless it is specifically made for pearls.
  • Never use ultrasonic and steam cleaners.
  • Although pearls can be worn and enjoyed every day, it is advisable not to swim, shower or play sport whilst wearing them.
  • Any use of steam or hot water is to be avoided. The combination can be very damaging to the pearl.
  • The best way to care for pearls is to wear them often because the body's natural oils keep them lustrous.
  • Every now and then, wipe your pearls with a soft damp cloth. There is no need for detergents, alcohol or other cleaning solutions. Your pearls will respond naturally to a gentle chemical - free clean.
  • Recommended to have your pearl strands re-stranded every two years to avoid broken thread.

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  • Q9. What is the difference between White gold and Platinum

    White gold and Platinum are two different metals and have different properties. 18ct white gold is made from 75% pure gold and 25% silver and palladium (an alloy which turns the metal white). Platinum used in rings is made from almost 100% pure platinum (95%). Because it is a heavier and denser material it not only weighs more, but is a better wearing metal and will last longer. The other benefit of platinum is that it does not need to be Rhodium plated as white gold does. Because 18ct white gold is still made up from 75% pure gold, in its natural state, it still has a slight residual yellow tinge. Therefore new rings are coated with a white solution called Rhodium. The rhodium plating is used to make the white gold look white. Depending on how the ring is worn this coating can last from one year to three years.

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  • Q10. How do I get her correct ring size

    There are a number of ways to do this, you could:-

    • Make an Impression of a current ring in a bar of soap
    • Trace the inside of the ring onto a piece of paper
    • Place the ring on your finger as far as it will go and then mark it with a pen
    • Have a friend of hers ask her finger size as a matter of curiosity.
    • The safest way is to try and bring in one of her rings under the idea, that you are having it cleaned and checked.

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  • Q11. Diamond certificates

    A diamond certificate is a report that has been created by qualified gemmologists in a laboratory. The diamond is analysed under a microscope, jewellers loupe and other industry tools to give you a report. This report includes the diamonds colour, clarity, carat weight and cut on the certificate. Many diamond certificates also include a diagram plotted with the diamonds inclusions. Certificates are an independent report that is proof the diamond has undergone an unbiased and professional examination, giving you peace of mind for your purchase and ensuring a quality diamond.

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  • Q12. What does laser inscribed mean?

    Some diamonds are individually laser inscribed on the girdle with the brand name and unique diamond grading report number. This inscription, visible under a standard 10-power jeweller’s loupe is your proof of ownership in event of loss or theft.

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  • Q13. Product availabilty and pricing

     If you're interested in a piece of jewelry that is currently on back order, call us and we can tell you when the item will be back in stock. Sometimes with the volume of orders we receive, an item may go out of stock before we are able to post a notification on the Site. If this happens, we will contact you directly to discuss possible options.

    Data, including prices, may be inaccurately displayed on our Site due to system or typographical errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur, and we do not honor inaccurate or erroneous prices. If a product's listed price is lower than its actual price, we will, at our discretion, either contact you for instructions before shipping the product or cancel the order and notify you of such cancellation. If the order has been shipped, you agree to either return the product or pay the difference between the actual and charged prices. Our prices are also subject to change without notice. We apologize for any inconvenience that this may cause.

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Specials

Visit us

653 Hay Street Mall
Perth, Western Australia 6000

Telephone +61 8 9325 2255
Fax +61 8 9325 6331
Email sales at allgem.com.au